AT-Overland ships product using the following methods and under the following procedures:
Ground - including UPS, FedEx and USPS (Domestic and International)
Truck Freight (Domestic and International)
Returns & Refused Orders
We ship via UPS, FedEx and USPS, depending on the value of the goods the shipping company may require a signature at time of delivery. Shipping times vary depending on where you are located. AT does it's best to ship to you in a timely manner, we make every effort to ship orders received by 10.00 a.m. Arizona time the same day. Orders received after 10.00 a.m. will be shipped the next day. AT takes no responsibility for delays in shipping due to the carrier.
All shipments are insured against damage or loss, we have had very few incidents where damage has occurred to our packages. When it has happened we have found that following these procedures works: 1)Make a note on the B.O.L. delivery notice, or shipping paperwork of any damage 2) Take pictures of any visible external damage to the packing 3) Unwrap the package and take pictures of any damage to the contents 4) Note any missing parts 5) Contact AT and report the damage.
Many of the larger heavier items we sell are shipped by truck freight. These include Roof Top Tents, Roof Racks, longer awnings etc. We can arrange to have goods either delivered to a local freight terminal, a business with a loading dock or fork lift, or a residence.
Residential deliveries are coordinated by the clerk at the local freight terminal prior to delivery. If you are unable to receive the goods at your residence the freight company will arrange for you to pick them up at the terminal. You can arrange to have smaller items that the driver can unload by themselves, dropped off at your residence even if someone is not there to receive them. This has to be arranged prior to delivery.
Items larger than 100 lbs. require a lift gate to be unloaded. The up charge for a lift gate runs around $125.00. You can choose to have a residential delivery, for items over 100 lbs., without a tail gate if you are going to have enough help to unload the goods. If arrangements have been made for this type of delivery and there is no help to unload the goods the driver will return to the depot with the shipment.
Arrangements will be made to either schedule another time for delivery, or for the recipient to pick the goods up at the terminal. The recipient will be charged for the cost of the failed residential delivery. AT suggests that if you are at all in doubt about a residential delivery that you opt for a delivery at your local terminal.
Please note that heavier pieces of freight are palletized or crated for delivery.
We have been shipping goods by truck freight for over eight years and have had very few cases of damage. Please follow the following procedures. Do not sign for the freight before you have inspected it. If the goods show any signs of external damage please take pictures of the damage, and report the damage to the shipping clerk. Get the name of the clerk their contact details and any report number they give you. Report any damage to AT immediately. If the goods are severely damaged refuse to take delivery and inform AT immediately. If after taking possession of the good you discover damage, take pictures of the damage, inform the shipping company getting the contact information of anyone you talked to, along with any report numbers. Contact AT immediately.
Returns and/or Refused Orders
Return and Restocking Fee Policy: AT Overland has the discretion to accept returns of standard stock products from the Customer. To be eligible for resale, the standard stock product must be returned in its original condition. In such cases, AT Overland reserves the right to impose a restocking fee of no less than twenty-five percent (25%) of the original selling price in the event of a buyer-at-fault return, such as an incorrect product or quantity ordered. However, the restocking fee will not be applicable to goods returned due to defects, damages, or failure to comply with the order or quote. The Customer will be responsible for all shipping charges associated with the returned product.
If you receive a defective part, or the wrong part please contact AT directly so that we can arrange to have the product returned to us for inspection. After the goods have been inspected AT will contact the customer and discuss a refund or credit.
Please be aware that custom-engineered products cannot be returned and are exempt from any restocking fee.
Pricing may change at any time. AT will notify you of any price changes that effect a product you have ordered.